Important Safety Recall: SmartDrive MX2+ SpeedControl Dial

At Push Mobility, the safety of our community is our highest priority. We are sharing an important notice regarding the SmartDrive MX2+ SpeedControl Dial, which has been included in a worldwide safety recall issued by Permobil.

What’s the Issue?

The SpeedControl Dial has been linked to several serious safety risks, including:

• Unintended movement of the wheelchair

• Sudden power loss or failure to stop

Because of these risks, we strongly advise all users to stop using the SpeedControl Dial immediately.

What You Should Do Next

To continue using your SmartDrive safely, please:

1. Stop using the SpeedControl Dial immediately.

2. Switch to an alternative control method:

   • Standard Button Control

   • Buddy Button (replacement option)

   • Smart Watch (Apple or Samsung)

    

3. Complete our replacement request form so we can arrange a no-cost replacement for you:
   https://forms.gle/ePgWBurSj5qcUG1x9
   

Replacement Process

Our supplier, Permobil, is currently waiting on new stock of replacement Buddy Buttons. Once these are available, Push Mobility will contact affected users directly to arrange fitting at no cost.

In the meantime, please ensure you are using only the approved control alternatives listed above.

Learn More

You can read the official recall details here:
🔗 Permobil SpeedControl Dial Recall Information

Frequently Asked Questions

1. Can I still use my SmartDrive without the SpeedControl Dial?
Yes. You can safely use your SmartDrive with a smartwatch, button control, or a Buddy Button once available. Please do not use the SpeedControl Dial.

2. How long will replacements take?
Permobil is currently waiting on new stock of Buddy Buttons. Once available, we will contact you directly to arrange your replacement and fitting at no cost.

3. Is there any cost involved in the replacement?
No. The replacement will be provided free of charge, including fitting.

4. What should I do if I need help switching to button or smartwatch control?
Contact our team on 1300 721 328 or email info@pushmobility.com.au. We will guide you through the setup or arrange assistance.

5. How do I know if my device is affected?
If you are using a SmartDrive MX2+ with a SpeedControl Dial, your device is affected by the recall. If unsure, contact us and we will check for you.

Need Support?

If you have any questions about this recall or need help transitioning to another control method, please reach out:

📞 1300 721 328
📧 info@pushmobility.com.au

Your Safety Matters

We understand recalls can be inconvenient, but your safety always comes first. Thank you for taking immediate action to ensure your SmartDrive remains safe to use.