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    Refund policy

    Returns
    * Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    * To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging - also undamaged.
    * To complete your return, we require a receipt or proof of purchase.
    * Please do not send your purchase back to the original brand manufacturer. Doing so will make you liable for delays and applicable shipping costs.

    There are certain situations where only partial refunds are granted (if applicable);
    * Any sign of damage or use of product
    * Loss of packaging
    * Any damage to packaging
    * Any missing parts, instructions or supplied goods
    * Any item that is returned more than 30 days after purchase

    Refunds (if applicable)
    * Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    * If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

    Late or missing refunds (if applicable)
    * If you haven’t received a refund within 10 days of receiving an approval email, please contact Push Mobility

    Sale items (if applicable)
    * Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    * As a general rule, we only replace items if they are defective or damaged. In special circumstances - we will agree to exchanges on low value commonly stocked goods such as tyres and small parts - but in these circumstances the buyer must pay for return and re-dispatch shipping costs plus a $30 restocking fee.

    Gifts
    * If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    * If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    * To return your product, you must obtain a RA (return authorisation) number from Push Mobility - and the relevant address for return shipping.
    * You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    * Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    * If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.