PUSH MOBILITY PRIVACY POLICY

Effective date: 31 August 2026

Push Mobility Pty Ltd
ABN 64 161 571 115

Push Mobility respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Push Mobility collects, uses, stores, protects and discloses personal information.

Push Mobility handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy laws.

1. Who we are

Push Mobility provides wheelchairs, mobility equipment, assistive technology, adaptive equipment, accessibility products and related services throughout Australia.

As part of providing these services, we may work with customers, families, carers, guardians, therapists, health professionals, support coordinators, plan managers, funding bodies, government agencies and other organisations involved in supporting a customer.

2. Personal information we may collect

The personal information we collect depends on your relationship with Push Mobility and the services or products you receive from us.

Information may include:

1. Your name, address, telephone number and email address.

2. Your date of birth.

3. Contact details for a parent, guardian, carer, support person or representative.

4. Delivery and billing information.

5. Information about products you have purchased, trialled, hired, serviced or requested.

6. Quotes, invoices, purchase orders and payment information.

7. Information relating to funding through the NDIS or another funding body.

8. NDIS participant information where required to provide products or services.

9. Details of plan managers, support coordinators, therapists and other people assisting with your purchase.

10. Communications you have with Push Mobility, including emails, telephone calls, website enquiries and social media messages.

11. Photographs, measurements or other information required to prescribe, configure, manufacture, modify or supply equipment.

12. Information relating to warranties, repairs, servicing and product support.

13. Information collected when you visit our website, including browser information, device information, cookies and website usage information.

3. Health and disability information

Because Push Mobility provides mobility and assistive technology products, we may need to collect health information and information relating to disability.

This may include:

1. Information about your disability, injury or medical condition.

2. Physical measurements.

3. Mobility requirements.

4. Seating and positioning requirements.

5. Pressure care requirements.

6. Functional abilities.

7. Information provided by an occupational therapist, physiotherapist, rehabilitation professional or other health professional.

8. Information required to determine whether a particular product or configuration is appropriate for you.

Health information is considered sensitive information under Australian privacy law and we take additional care when handling it.

We will only collect health or other sensitive information where it is reasonably necessary for our activities and where we are permitted to do so by law.

4. How we collect information

Where practical, we collect personal information directly from you.

We may collect information when you:

1. Visit one of our locations.

2. Contact us by telephone, email, website form or social media.

3. Request a quote.

4. Purchase or hire equipment.

5. Participate in an equipment trial or assessment.

6. Request a repair, service or warranty claim.

7. Subscribe to marketing communications.

8. Attend an event, demonstration or appointment.

9. Use our website or online store.

With your consent, or where otherwise permitted by law, we may also receive information from:

1. Family members, carers, guardians or representatives.

2. Occupational therapists and physiotherapists.

3. Hospitals and rehabilitation providers.

4. Support coordinators.

5. Plan managers.

6. The National Disability Insurance Agency.

7. Government departments and funding bodies.

8. Insurers.

9. Equipment manufacturers and suppliers.

10. Other organisations involved in providing your equipment or services.

5. Why we collect personal information

We may use personal information to:

1. Provide products and services.

2. Recommend, prescribe, configure or modify mobility equipment.

3. Prepare quotes and invoices.

4. Process orders and payments.

5. Arrange product trials and demonstrations.

6. Communicate with customers and their representatives.

7. Communicate with therapists, support coordinators, plan managers and funding bodies.

8. Submit or support funding applications.

9. Provide equipment servicing, repairs and warranty support.

10. Arrange manufacturing and delivery.

11. Maintain records relating to equipment supplied.

12. Respond to enquiries, feedback and complaints.

13. Improve our products, services and customer experience.

14. Meet our legal, regulatory, insurance and NDIS obligations.

15. Detect or prevent fraud, misuse or security issues.

16. Send marketing communications where you have consented or where otherwise permitted by law.

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

6. Sharing your personal information

We may disclose personal information where reasonably necessary to provide products or services to you.

This may include disclosure to:

1. Equipment manufacturers and suppliers.

2. Freight and delivery providers.

3. Repair and service providers.

4. Occupational therapists, physiotherapists and other health professionals.

5. Plan managers and support coordinators.

6. The National Disability Insurance Agency and other funding bodies.

7. Government agencies where required.

8. Insurers.

9. Information technology and cloud service providers.

10. Website, ecommerce and payment providers.

11. Accountants, auditors, lawyers and professional advisers.

12. Contractors who provide services to Push Mobility.

13. Law enforcement bodies, regulators or courts where required by law.

We will only disclose information that is reasonably necessary for the relevant purpose.

Push Mobility does not sell customer personal information to third parties.

7. Overseas disclosure

Some of the equipment Push Mobility supplies is manufactured or supported by organisations located outside Australia.

We may also use technology, website, communications, data storage and software providers that process or store information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled appropriately and in accordance with our obligations under Australian privacy law.

The countries involved may vary depending on the equipment manufacturer or service provider being used.

You may contact us if you would like further information about overseas disclosure relevant to your information.

8. Website, cookies and analytics

When you use the Push Mobility website, certain technical information may be collected automatically.

This can include information about your device, browser, approximate location, pages viewed, how you reached our website and how you interact with the website.

We may use cookies and analytics technologies to:

1. Operate our website.

2. Remember user preferences.

3. Understand how customers use our website.

4. Improve website performance.

5. Measure advertising and marketing performance.

6. Help protect against fraudulent or suspicious activity.

You can adjust cookie settings through your browser. Restricting cookies may affect some website functions.

9. Online payments

Payments made through our website or other electronic payment systems may be processed by third party payment providers.

Those providers may collect and process payment information according to their own privacy and security practices.

Push Mobility does not generally require access to full payment card details where payment is processed securely through an external payment provider.

10. Marketing

If you have agreed to receive marketing from us, or where Australian law otherwise permits it, we may contact you about Push Mobility products, services, events and news.

You can unsubscribe at any time by using the unsubscribe option in a marketing communication or by contacting us.

Unsubscribing from marketing will not prevent us from contacting you about an existing order, appointment, account, warranty, repair or other service you have requested.

11. Protecting your information

Push Mobility takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information involved, these measures may include:

1. Access controls.

2. Password protection.

3. Secure software and systems.

4. Restrictions on staff access.

5. Staff privacy and confidentiality requirements.

6. Secure storage of records.

7. Appropriate information technology security measures.

8. Processes for responding to suspected data breaches.

No electronic or physical storage system can guarantee absolute security. We regularly review our practices and take reasonable steps to manage privacy and security risks.

12. How long we keep information

We retain personal information for as long as reasonably necessary to provide our products and services and to meet our legal, accounting, taxation, warranty, insurance, NDIS and other regulatory obligations.

Some information relating to prescribed or customised mobility equipment may need to be retained for an extended period to support future repairs, replacement components, servicing, warranty claims or equipment history.

When information is no longer required, we will take reasonable steps to securely destroy it or permanently deidentify it, unless we are legally required to retain it.

13. Accessing your personal information

You may request access to personal information that Push Mobility holds about you.

We may need to verify your identity before providing access.

In some circumstances Australian law allows us to refuse access to certain information. If this occurs, we will explain the reason where we are legally able to do so.

To request access, contact:

Email: info@pushmobility.com.au

Telephone: 1300 721 328

14. Correcting your personal information

We want the information we hold about you to be accurate, complete and current.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and we will take reasonable steps to correct it.

15. Children and people requiring assistance

Some Push Mobility customers may be children or people who use a guardian, nominee, carer or other representative to assist with decisions.

Where appropriate, we may communicate with an authorised parent, guardian, nominee, carer or representative.

We will take reasonable steps to ensure that a person requesting information or making decisions on behalf of another person has appropriate authority to do so.

16. Data breaches

Push Mobility takes suspected privacy and data breaches seriously.

If we become aware of a suspected breach, we will investigate it and take reasonable steps to contain the breach and reduce potential harm.

Where a data breach is likely to result in serious harm and notification is required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

17. Privacy complaints

If you have a concern about how Push Mobility has handled your personal information, please contact us.

Privacy Officer
Push Mobility Pty Ltd

Email: info@pushmobility.com.au

Telephone: 1300 721 328

Address: 316 Hoddle Street, Abbotsford VIC 3067

Please provide enough information for us to understand and investigate your concern.

We will take your complaint seriously and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The latest version will be published on the Push Mobility website and will show the date it became effective.

19. Contact Push Mobility

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.

Push Mobility Pty Ltd

ABN: 64 161 571 115

Telephone: 1300 721 328

Email: info@pushmobility.com.au

Website: www.pushmobility.com.au